Mary Pavone

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Thank you to the Chittenden team for the aggressive, professional manner in which you handled our recent insurance claim for damages due to excessive snow and ice accumulation. Joe Ferry, Terry Barber and Collene DeAngelis were specifically involved. Joe Ferry was manning the phones when I called at 7:30 on a Monday morning in early February. Joe contacted Terry (who was vacationing in Florida at the time) and Terry called me back immediately. I talked my concerns over with Terry and Coleen filed the claim for us. Terry and Coleen followed our claim closely from start to finish, with excellent results.

When I called the Agency on that Monday morning I was very concerned with the snow and ice buildup on our 15,000 sq ft flat roof. We had experienced water flowing into our factory building – making our concrete floors very slippery – and an employee had taken a fall at the factory entrance. I was ready to have the ice and snow removed from the roof. Little did I know that this was just the beginning of the damage and expense we would incur due to our record breaking winter weather. The roof on our storage trailer collapsed, our PMP, Inc. lettering affixed to the front of our building was destroyed, and there was ceiling damage in one area of the factory.

All aspects of our claim were treated fairly. It’s great to deal with an insurance agency that cares.

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